refund

We have a 14-day return policy, meaning you have 14 days after receiving the goods to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at llyroo@yahoo.com.

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without prior request from us will not be accepted.

If you have any questions about returns, you can contact us at any time at
llyroo@yahoo.com.

Damage and problems

Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can resolve the issue.

Exceptions / non-returnable items

Certain types of items cannot be returned, e.g., perishable goods (such as food, flowers, or plants), custom-made items (such as special orders, or
Personalized items and personal care items (e.g., beauty products) are excluded from returns. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

exchange

The quickest way to ensure you receive what you want is to return the item you have. Once the return has been accepted, purchase the new item separately.
European Union 14-day cooling-off period
If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, your item must be in the same condition as when you received it: unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

refund

We will notify you as soon as we receive and inspect your return and let you know whether the refund has been approved. If so, the refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at llyroo@yahoo.com